1. Scope
This policy applies when you browse ABII, create an account, apply as an instructor, enroll in a course, access learning content, complete assessments, make a payment, submit feedback, or use support and account-recovery features.
2. Information we collect
Account and identity information
We may store your name, email address, phone number, role, account and verification status, profile information, sign-in method, and security preferences. If multi-factor authentication is enabled, we store protected authentication configuration and recovery information.
Learning and assessment information
We record enrollments, saved courses, lesson progress, completion choices, quiz and final-exam attempts, selected answers, scores, deadlines, reviews, ratings, comments, and certificates. Timed assessments may record security-related activity such as fullscreen changes, hidden tabs, warnings, submissions, and expiry.
Instructor and course information
Instructor applications may contain experience, qualifications, supporting information, review notes, and decisions. We store course drafts and published versions, modules, lessons, files, media references, quizzes, exams, course language, pricing, revision history, approvals, enrollment statistics, and commission arrangements.
Payments, communications, and technical data
We store invoices, payment status, transaction references, amounts, currency, rewrite fees, earnings records, feedback, screenshots, notifications, verification messages, and recovery requests. We may process IP address, browser and device information, timestamps, session data, security events, and logs needed to operate and protect ABII. Complete payment-card details should remain with the external payment provider and not be stored by ABII.
3. How we use information
- Create, verify, secure, and recover accounts.
- Deliver courses, preserve progress, administer assessments, calculate results, and issue verifiable certificates.
- Process payments and exam-rewrite fees and calculate instructor earnings where enabled.
- Review instructor applications and approve courses or later revisions before release.
- Provide ratings, reviews, saved courses, feedback, support, and notifications.
- Prevent misuse, investigate incidents, maintain audit records, and improve reliability.
- Meet applicable legal, accounting, tax, and regulatory obligations.
5. Security
ABII uses role-based access, account verification, password protection, multi-factor authentication, controlled recovery, protected paid content, server-enforced deadlines, and audit records. No online system is completely secure. Protect your credentials, recovery codes, and devices, and report suspected unauthorized access.
6. Retention
We retain information as needed to operate accounts and courses, preserve academic and certificate records, resolve disputes, prevent fraud, and meet legal, tax, audit, and accounting duties. Periods differ by record type. Data no longer required should be deleted, anonymized, or securely isolated, subject to lawful and operational limitations.
7. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, or information about processing. Certain financial, assessment, certificate, security, or fraud-prevention records may need to be retained. Identity verification may be required before fulfilling a privacy or recovery request.
8. Children
ABII should only be used by people who can lawfully agree to these terms, or by learners whose use is properly authorized by a parent, guardian, institution, or responsible party where required.
9. Policy changes
We may update this policy when features, providers, or legal requirements change. The latest revision date appears above, and material changes should be communicated appropriately.
10. Contact and requests
Use the Help Centre or the signed-in feedback feature for privacy questions. Never send passwords, MFA secrets, recovery codes, or complete card details in support messages.